Tata Communications, a global leader in digital communication and technology solutions, has launched a groundbreaking Voice AI Platform powered by Agentic AI, redefining how banks and financial institutions engage with customers.
The platform introduces an industry-first speech-to-speech customer engagement solution that promises instant decision-making, multilingual fluency, and ultra-low latency of under 500 milliseconds — a benchmark that could transform the future of enterprise communication.
Transforming BFSI Experiences with Agentic Intelligence
The new platform integrates Tata Communications’ global voice network with its AI Cloud infrastructure, offering enterprises a secure, scalable and intelligent ecosystem. It seamlessly connects to customer APIs and fintech systems, enabling end-to-end automation – from query initiation to issue resolution – all through natural, conversational interactions.
With built-in multilingual capabilities supporting over 40 Indian and global languages including Hindi, Tamil, Spanish, and Mandarin, the Voice AI system is designed for real-world business complexity. It also delivers real-time transcription, call summarisation, sentiment analysis, and context retention across sessions, ensuring continuity in customer engagement.
The platform’s adaptive dialogue engine enables natural switching between languages and accents, while its multi-agent orchestration allows human-like task execution across enterprise systems. Though industry-agnostic, the solution offers pre-built templates customised for fintech and BFSI sectors, making it especially relevant to customer service-heavy industries.
Key Capabilities
- Unified Speech-to-Speech Architecture: Sub-500ms latency for real-time, natural interactions
- Agentic AI Integration: Direct API connectivity with fintech systems for automated task execution
- Omnichannel Experience: Consistent engagement across voice, chat, and mobile applications
- Multilingual and Accent-Adaptive: Support for 40+ languages with dynamic switching
- Cloud-Powered Security and Scale: Built on Tata Communications AI Cloud
Commenting on the launch, A.S. Lakshminarayanan, MD and CEO of Tata Communications, said:
“What differentiates the Tata Communications Voice AI platform is that it’s not just a tool — it’s an enterprise-ready, scalable solution designed to deliver tangible outcomes. Powered by Agentic AI, it embeds intelligence directly into customer journeys. We’re already co-developing real-world use cases with our clients, moving beyond pilots and proofs of concept to deliver empathetic, high-speed, and reliable customer interactions.”
With this launch, Tata Communications positions itself at the forefront of AI-driven customer engagement, combining speed, scale, and contextual intelligence to redefine the digital interaction landscape for the BFSI industry and beyond.
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